FAQ

How do I contact you?

You can contact us by the contact form on the shop website or email us by rosegardenstitchschool@gmail.com 

How do I book a event?

Select the event you would like to attend, and put it in the shopping cart. After checking out your cart and completing the payment, a confirmation email will be sent to your email address.  Please keep the email as your evidence of booking. We will need your order number/email address for registration.

Can I have a refund?

The refund is possible only If the unwanted place is successfully rebooked and refund request is raised before the 30days to the event date. The refund will be in full, excluding the transaction fee depending how the payment is made, bank transfer or paypal 4%; Shop Pay installments: 8%.  NO refund is available if the refund is requested within the 30 days before the event date.

Can I buy fabrics and notions at the event venue

We will have a pop up shop from Rose Garden Patchwork at the event venue to provide as many products as possible.

Is "click and collect" from Rose Garden Patchwork possible at the event

It is possible depending on the staff availability. Please contact the shop directly for a definite answer. rosegardenpatchwork@gmail.com

How do I contact customer support?

You can reach us through our contact form or email us directly. We aim to respond within 1-2 days